Privacy Policy

Jewellery Information

Jewellery must be properly cared against dust and pollution. Daily wear can cloud the brilliance of a gemstone and dull the surface of silver and gold plating. Some basic care can help preserve and protect your Aurum jewellery for years to come. We encourage you to bring your Aurum jewellery back to us for professional care.

Our craftsmen are knowledgeable and experienced in all aspects of jewellery care. From determining the best method for cleaning stones to restringing pearls to repairing clasps or earring backs, Aurum’s Customer Service Department and Customer Service Associates can assist you. Most jewellery can be maintained with non-abrasive jewellery cleaner. If worn often, pearls should be cleaned and restrung professionally once a year. Avoid exposing gold to household bleach, which will quickly cause gold to disintegrate and discolour. Silver tarnishes rapidly when exposed to salt air and products containing sulphur, such as rubber gloves and certain papers. To remove tarnish, we recommend a non-abrasive silver polish. Storage is also important. At the time of purchase, all Aurum Jewellery is packaged in a protective air tight box, case or tarnish-resistant pouch.

When not in use, we recommend that you place your jewellery in its original casing provided by Aurum. Take care to protect your jewellery from impact against hard surfaces and avoid contact with abrasive surfaces. Many stones such as amethyst, emerald, pearl,peridot and tourmaline are all very delicate and easily bruised. Enameling can also chip or scratch when struck. Extreme temperatures, perfumes, cosmetics and household chemicals can also damage jewellery. We suggest that you avoid wearing your jewellery during any activity that would expose it to these risks.

Basic Jewellery Care

• Avoid from contact of Organic Chemicals i.e Perfume, Sprays, Water.
• Avoid using Velvet Boxes for Storing Jewellery.
• Keep Jewellery in Airtight Boxes.
• Wipe Jewellery with a soft cotton cloth.

However, please note that all products sold by Aurum are 100% skin friendly and do not cause ay allergies. We’ve been at the top of this industry for more than 65 years and intend to do so for the upcoming years also.
However, in cases of any queries, do connect with us over the mail ID mentioned on the website.

Keep Shopping!

Privacy & Security

Aurum is committed to protecting the privacy of visitors to its website. Aurum analyses aggregate and non-personally identifiable data relating to usage of this site. In accordance with the Indian data protection legislation personal information is collected with the knowledge and authorization of users upon registration to the website. Information provided at the time of registration or submission will not be used for any unsolicited communication. Such data is kept secure at all times and is only used for purposes relating to Aurum. Aurum does not sell, rent or otherwise make available any personal data submitted by visitors to its Website to any third parties. In all cases, and upon request, Aurum will remove your personal information from its database thereby cancelling your registration. Furthermore, upon request, registered visitors may access and/or correct any erroneous information. Any request concerning your personal data and/or cancellation of your registration should be made to:

Aurum Art Jewellery

Shreeji Jewellers and Bangles, GF-4, Center Point, Alkapuri,

Vadodara, Gujarat, India – 390007

MB: +91-9974309956 / +91-9824077812

Email: [email protected]

The host server for this Website is located in India and differences are subject to the India – Mumbai courts.

We trust our privacy policy demonstrates our commitment to protecting your privacy

Disclaimer

The information on this site is intended for general information purposes only. Aurum tries to ensure that the information on this site is accurate and complete. Colours and Polish Change are not accurate and may fluctuate with actual product, as computerisedcolour and effects does not match the actual products, which please note,Aurum does not warrant or represent that Aurum’s material is accurate, error-free or reliable or that your use of Aurum’smaterial will not infringe rights of third parties. Your use of the website is at your risk. Aurum does not warrant that the functional aspects of the website or Aurum’s material will be error free or that this website, Aurum’s material or the server that makes it available are free of viruses or other harmful components. If your use of this website, or Aurum’s material results in the need for servicing or replacing property, material, equipment or data, Aurum’s not responsible for those costs. Without limiting the foregoing, everything on the website is provided to you “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. Aurum& its suppliers make no warranties about Aurum’s material, software text, downloads, graphics, and links, or about results to be obtained from using the website. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

Links

On this site you may be offered links to other sites operated by parties other than Aurum. The inclusion of any link to such sites does not imply endorsement by Aurum of those sites. Aurum has not reviewed all of the sites linked to its website and is not responsible for the content or accuracy of any off-site pages or any other sites linked to this website. Your linking to any other off-site pages or other sites is at your own risk.

Termination

You agree that Aurum may terminate your use of the website if Aurum reasonably believes that you have violated or acted inconsistently with the letter or spirit of this agreement, or violated the rights of Aurum or any third party, or for any reason with or without notice to you. You agree that Aurum may modify or discontinue this website, with or without notice to you. You agree that Aurum will not be liable to you or any third party as a result of such modification or discontinuation. The provisions entitled “Disclaimer,” “Limitation of Liability,” and “General Provisions” will survive termination of these Terms.

Limitation of Liability

Under no circumstances whatsoever shall Aurum be liable for any loss arising out of or in connection with the use of information available from this website whether direct or indirect including, without limitation, any liability relating to any loss of use, interruption of business, lost profits or lost data, or incidental, special or consequential damages of any kind regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if Aurum has been advised of the possibility of such damages. Because some states and countries do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

General Provisions

Unless otherwise specified, the information and materials in the site are presented solely for the purpose of promoting the products and services of Aurum. Aurum makes no representation that Aurum’s material is appropriate or available for use in every country of the world. You use this website at your own risk and are responsible for compliance with applicable local laws, keeping in mind that access to Aurum’s material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, this website may describe products that are not available worldwide. Any cause of action you may have with respect to this website must be commenced within two years after the claim or cause of action arises. These Terms will be governed by and construed in accordance with the laws of India without regard to its conflicts of law provisions. The waiver by Aurum of a breach of any provision of these Terms will not operate to be interpreted as a waiver of any other or subsequent breach.

Terms and Conditions

This Internet website (“Website”) is provided by Aurum Art Jewellery (Here in called as “Aurum”). Your use of this website is subject to the following terms and conditions (“Terms”). Aurum may revise these Terms from time to time by updating this posting, with the revised Terms taking effect as of the date of its posting.

Please read these Terms & Conditions of use carefully before using this site.

By using this site, you signify your assent to these Terms. If you do not agree to these Terms, you may not use the site.

Use of Materials on this Web Site

Aurum maintains this website for your personal information and education. You may download one computer copy or print one copy of the material on this website for your own non-commercial, educational, private or domestic use only, provided you do not delete or change any copyright, trademark, or other proprietary notices. You should assume that everything you see or read on the website (such as images, photographs, illustrations, icons, texts, video clips, written and other materials) (“Aurum’s material”) is protected notably. You may not sell, reproduce, distribute, modify, display, publicly perform, prepare derivative works based on, report or otherwise use any Aurum’s material in any way for any public or commercial purpose. Furthermore, you may not use or display Aurum’s material on any other web site or in a networked computer environment for any purpose. If you violate any of these Terms, your permission to use Aurum’s material will automatically terminate and you must immediately destroy any copies you have made of Aurum’s material. You may not establish a link to the Aurum website from a third party site without our prior written permission.

Your Submissions

Any communication or material you transmit to the website by electronic mail or otherwise, excluding personally identifiable data about yourself, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by Aurum. By posting communications to the website, you automatically grant Aurum a royalty-free, perpetual, irrevocable non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sub license such rights to anyone. Anything you transmit or post may be used by Aurum for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.

Website URL: https://www.aurum.org.in

We now ship to over a 220 countries worldwide. Register with us to receive updates on shipping, promotions and other related information.

SHIPPING INFORMATION – INDIA

Shipping Charges:

• Shipping charges are dependent on the size of the product, the weight, the dimensions and the rules and regulations of the place it is being delivered to.
• The charges are completely as per our shipping partner, best in the industry.
• For bulk volume based shipping, please contact our executive to guide you.

Shipping Charges are based on shipping destination and weight of your parcel. Shipping companies determine shipping charges based on the package weight, customs clearance and various other factors. We are unable to advise the duty amount. For more information, please write to us on [email protected]

Local Custom Clearance, Insurance & Freight Charges (CIF Charges), GST, duties and taxes will be applicable as per your country’s regulations and are to be borne by the customer. The courier company will bill these charges separately to you at the time of delivery

IMPORTANT SHIPPING INFORMATION

• We are not responsible for any delays caused by natural calamities and unavoidable circumstances.
• We are unable to redirect orders once items have been dispatched.
• All orders require a signature and proof of ID upon receipt of order.

We make our best efforts to deliver each item in your order within stipulated timelines of your placing the order, inclusive of processing time. However, in some cases, we may take longer, to ship the order as we may have to produce/procure it.

If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call us on +91-9974309956 or email us at [email protected], mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.

Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.

Cancellation Policy

There may be certain orders that we might be unable to accept due to certain reasons. Aurum solely reserves the right to refuse or cancel any order. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracy or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. In such case if customer has placed the order and payment is made and if we are unable to provide the product/products, full paid amount will be refunded to customer.

RETURNS & EXCHANGE

Before you return an Aurum product, please take a moment to understand how our products are made. All our products are handcrafted by traditional methods, resulting in each product being unique and slightly different from each other. The stones therefore may vary slightly. All our products go through quality control before shipping.

Returns & Exchanges will only be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them exactly the way in which they were received (unworn, with original packaging).

4 STEPS TO MAKING A RETURN

• Please inform us within 3 days of receipt of order. You must email [email protected]to notify us.
• Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then, it is up to the discretion of the Aurum QC team to decide whether product is approved for return.
• Once we have received an e-mail notifying us of your concern with the product image and our Quality Control team has authorized the return we will inform you on the most mutually convenient return method.
• Aurum will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. Refunds will only be made after we have received the shipment in its original packaging.

We are not responsible for lost or damaged packages. We are not liable for any returns that we were not notified about first.

As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via the respective payment gateway if applicable as per the situations given below.

Do I need to register to shop?

It is not necessary to register with us to shop. However, Registration with us helpsspeed up the ordering process for you and allows us to keep you informed about your orders and refund through email. To make your registration easier, you can also register via Facebook or Twitter.

How do I place an order?

Browse through all our collections. Once you have found an item, click on the ‘Add to Cart’ On Product Page. Review your selection by clicking ‘Cart’ link at the top of the page. If you wish you can delete items from your Cart. If you wish to continue browsing, click on ‘Continue Shopping’ button. To complete your order, click on Proceed toCheckout’ button.

How will I know if order is placed successfully?

Once your Order is successfully placed, you will receive a confirmation over email from aurum.org.in
This mail will have all the details related to your order. Order details can also be viewed at My Account ->Order Tracking if you have placed the order on your own online.

Do you take orders over phone?

Yes. We do take orders over phone. But even in the case of offline orders, the only payment mode possible is online payment only.

Can I shop virtually via Video-call?
Yes. In fact you would be assigned a personal salesman, who would guide you through all our latest collection. It would be as if you’re in the store by yourself. You can surf around and browse through all our collections and be at the top of the fashion trend.

Just fill out the contact form and we will assign you the personal salesman at your convenient time.

Do you ship internationally?

Yes, we do ship internationally to over a 220 countries, through our reputed courier agents. International Shipment time would vary depending upon place of the shipment.

I tried placing order using my credit card but it isn’t working. Can you help me place an order?

Yes if your debit/credit card isn’t working we can always take your order over email. Kindly mention the SKU number that you’re willing to purchase and we’ll assist you over that.
Kindly mail on: [email protected]